frequently asked questions

Q. What is Upgrade Anytime?
A. Upgrade Anytime is a new leasing option that offers a better and more flexible way to have the latest technology whenever you want.

Upgrade Anytime enables you to lease the latest computing, tablet or large screen TV for a value of 250 to 6,000 inc vat, with simple monthly payments spread over 24 months, whilst giving you the freedom to upgrade after month 1.

If you decide to upgrade after 24 months, you'll receive 15% of the original invoice value as Cash Back


Q. What does Upgrade Anytime include?
A. With Upgrade Anytime you can choose the latest computer, tablet or large screen tv. You also have the option to add any services, including Care Plan for peace of mind, data security with Cloud and McAfee and on TVs Picture Perfect, delivery and installation.


Q. Where can I apply for Upgrade Anytime?
A. Upgrade Anytime is exclusive to Currys and PC World.

Applying for Upgrade Anytime is fast and easy: simply click here to apply online, visit your nearest store or call us at 0161 333 2400

Online:
Applying online takes minutes. All you will need is a credit or debit card in your name and your passport.

On approval we will send you a bar code certificate which contains all your Upgrade Anytime credit details: print it off and take it to you local Currys or PC World store along with you proof of ID. A store Colleague will then help you complete your transaction.

Click here to apply for Upgrade Anytime online now.

In-Store:
Applying for Upgrade Anytime in-store takes minutes, all you will need is a credit or debit card in your name.

Call into your nearest Currys or PC World store and ask a Colleague about Upgrade Anytime. They will be happy to help you choose your goods and complete your transaction in minutes.

By Phone:
Applying for Upgrade Anytime by phone is easy, call us direct today on 0161 333 2400.

You will need a credit or debit card in your names and your passport.

Our lines are open;

Monday - Friday: 09:00 to 20:00
Saturday: 09:00 to 18:00
Sunday: 10:30 to 18:00


Q. When can I renew and upgrade with Upgrade Anytime?
A. Upgrade Anytime lets you upgrade to the latest computer, tablet or even large screen tvs at any point from month 1 of your lease, subject to an early upgrade fee

If you decide to upgrade after 24 months, you'll receive 15% of the original invoice value as Cash Back


Q. How can I upgrade with Upgrade Anytime?

A. When you are ready to upgrade, simply visit your nearest Currys or PC World store or call us at 0161 333 2400. We will calculate your early upgrade fee and assist you every step of the way. You can also get a quote here to help you understand your payments


Q. What else can I add to my Upgrade Anytime agreement?

A. After you have selected the computer, tablet or large screen tv of your choice, you can also choose to add any additional extras and services you may need, including;

  • Software
  • Keyboards, mice, printers and scanners etc.
  • Accessories (eg. Laptop bags, tablet cases, tablet screen protectors)
  • Care Plan (Device Protection)
  • Security Pack (Windows)
  • Cloud for Tablets
  • Delivery and Installation for TVs
  • Picture Perfect (TV picture optimisation)

And you can choose a 2nd computer, tablet or tv by simply applying again* as only one can be included per agreement.

*Subject to credit approval
†Early upgrade is subject to an early upgrade fee

 


Q. How do I make a complaint?

A. We are sorry to hear you are unhappy with our service, and we want you to know we take complaints seriously and use them to review and imporve our products and services. You can make a complaint by:

    Phone - call us on 0161 333 2400
    Online - select contact us in the menu bar
    Email - [email protected]
    Letter - Customer Service Team, Rentsmart Limited, Oakland House, Talbot Road, Old Trafford, Manchester, M16 0PQ

    If you are not happy with our decision regarding your complaint and wish to take it further you can ask the Financial Ombudsman Service to review your complaint. You can contact them using the details below:

    Phone - 0300 123 9123
    Email - [email protected]
    Online - www.financial-ombudsman.org.uk (Link opens in a new window)
    Letter - The Financial Ombudsman Service, Exchange Tower, London, E14 9SR